Daily menus
“What's for dinner tonight?”
Joy reads the menu from Go Icon.
Live integration
Using Go Icon?Give callers answers to their questions 24/7 with our integrated AI receptionist.
- An AI phone receptionist for senior living.JoyLiving’s voice assistant, Joy, answers your community’s calls 24/7.
- Answers using your Go Icon information.Joy reads your menus, activity calendar and events to answer resident and family questions.
- No app needed to get answers.Callers ask questions by phone and hear answers in a natural voice.
- No duplicate calendar to maintain.Keep updating Go Icon. Joy uses the same information for phone answers.
7-day free trial · No credit card required
Start my free trialGive residents who prefer the phone access to the calendar your team already maintains.
- Answers from Go Icon
- No app needed to call
- Available 24/7
Calls Joy handles for Go Icon communities
Activities and events
“What time is bingo?”
Joy checks the calendar and gives the time and location to residents or families.
Schedule changes
“Is the art museum trip still on?”
Joy answers from the current schedule in Go Icon.
How it works with Go Icon
- 1
Connect your Go Icon calendar, menus and events.
- 2
Keep updating Go Icon; Joy reads the same information.
- 3
Residents and families can call for answers, 24/7.
What your team sees
- Call summaries and the questions residents ask most
- Calls that need a person, with details for follow-up
Joy knows when to hand off
- You set the rules for what counts as urgent: resident concerns, care-sensitive language, safety risks, emergencies and complaints
- Urgent calls are transferred or flagged to the right person right away, never left in a queue
- Life-threatening emergencies are directed to 911 and your staff immediately
- Joy supports your team's judgment. It doesn't replace it.
Frequently asked questions
Do we have to update anything twice?
No. Joy reads from Go Icon, so you update once and the phone answers stay in sync.
Does this replace the Go Icon app?
No. Joy adds phone access to the same information.
Does Joy replace our team?
No. Joy handles routine calls. Callers can ask for a person, and Joy transfers calls according to your rules.
How long does setup take?
Most communities are live in days. Your team keeps its existing workflow.
What happens after the trial?
Choose a plan or stop. The trial lasts 7 days and requires no credit card.
Make your Go Icon calendar available by phone.
Start my free trial7-day free trial · No credit card required