After-hours requests
“My toilet's been running all night.”
Joy captures the resident, apartment, issue and permission to enter, then creates a work order in TheWorxHub.
Live integration
Turn maintenance request calls into WorxHub requests—24/7
- An AI phone receptionist for senior living.JoyLiving’s voice assistant, Joy, answers your community’s calls 24/7.
- Maintenance details, captured by phone.Joy records the resident, unit and issue so staff do not have to transcribe a voicemail.
- Requests in your existing TheWorxHub account.Joy creates a work request with the details your maintenance team needs.
- Urgent issues go to your team.You set the escalation rules. Joy alerts your designated staff when a call needs attention.
7-day free trial · No credit card required
Start my free trialKeep your maintenance team in TheWorxHub. Joy captures call details without asking staff to transcribe them.
- Calls answered 24/7
- Work orders in TheWorxHub
- Urgent issues sent to your team
Calls Joy handles for TheWorxHub communities
Urgent issues
“There's water coming through my ceiling.”
Joy alerts on-call maintenance under your escalation rules and creates the work order.
Family-reported problems
“Dad's air conditioning isn't working.”
Joy confirms the resident and unit, records the issue and tells the caller it has been logged.
How it works with TheWorxHub
- 1
Connect your existing TheWorxHub account and set escalation rules.
- 2
Joy answers your main line and gathers the caller, unit and issue.
- 3
Joy creates the work order in TheWorxHub and alerts staff when needed.
What your team sees
- Work orders with the location, issue and urgency
- Call summaries and urgent alerts for follow-up
Joy knows when to hand off
- You set the rules for what counts as urgent: resident concerns, care-sensitive language, safety risks, emergencies and complaints
- Urgent calls are transferred or flagged to the right person right away, never left in a queue
- Life-threatening emergencies are directed to 911 and your staff immediately
- Joy supports your team's judgment. It doesn't replace it.
Frequently asked questions
Does it work with our existing TheWorxHub setup?
Yes. Joy creates work requests in your existing account. Your team keeps its current workflow.
Who decides what's urgent?
You do. You set the rules for what gets escalated, to whom and how.
Does Joy replace our team?
No. Joy handles routine calls. Callers can ask for a person, and Joy transfers calls according to your rules.
How long does setup take?
Most communities are live in days. Your team keeps its existing workflow.
What happens after the trial?
Choose a plan or stop. The trial lasts 7 days and requires no credit card.
Start capturing maintenance calls in TheWorxHub.
Start my free trial7-day free trial · No credit card required